By proceeding with your order you are agreeing to these so we’d advise you to read them carefully.

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About Moffat Toffee Shop 

The information provided throughout the website and on this page ensure we are fully compliant with the EU Distance Selling Directive. Moffat Toffee Shop is owned by E Blacklock (Moffat) Ltd. 

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Processing Your Order

We process orders on working days (Mon to Fri). This excludes Bank Holidays. If for any reason we are short of stock and are unable to fulfill your order we will contact you via email to ask whether you would like an alternative product, a refund or to hold the order until new stock arrives

We reserve the right to cancel and refund any order if we have reason to believe that the order is fraudulent, or we we are unable to contact you due to an invalid email address and telephone number being provided.

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Our Delivery
We only dispatch orders on working days (Mon to Fri). This excludes Bank Holidays.

If an order going to a UK address is not received within the delivery time frame specified in your dispatch email we advise that you make contact with us and we will investigate.  We cannot be held responsible for any failed/delayed delivery as a result of incorrect, incomplete or unclear address information. Therefore we would urge you to check this thoroughly as you checkout and on the order confirmation email. Once your order leaves us we are unable to change address information or redirect orders without incurring charges which you will need to cover. If we cannot contact you to verify delivery details due to an invalid email address and/or telephone number being given we reserve the right to cancel the order.

If an item is returned to us as a result of a recipient not following up on the delivery within the time frame, an additional charge will be liable to repackage and resend, or alternatively we will refund minus the delivery charge.

If your order is returned to us because the recipient has failed to respond after Royal Mail or our courier has attempted deliveries and notified them, you must cover the cost of resending the order should you wish to do so. If you choose not to resend your order after it’s been returned we will refund you the value of the sweets only, not the delivery costs. 

In the unlikely event that you order goes missing, we will offer to send a replacement order or refund.
If an overseas order goes missing we will not send a replacement order, we will only offer a refund. 

If your order arrives damaged, please do not dispose of the package. Please photograph the package and email us so we can resolve any issues as quickly as possible for you.

For full details on the delivery services we use and associated costs please see our Shipping Info page.

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Our Products & Packaging
The costs shown for our products include VAT at 20%. 

We only send out the best quality products to our customers that are well within their best before date. However we cannot accept responsibility for deterioration caused by climatic conditions or transportation once the goods have left our premises. 

Upon receipt, to ensure your sweets remain in the good condition, store them in a cool, dry place in an air tight container.  We also recommend that they're consumed within four weeks to be enjoyed at their best. 

 

We stock a huge range of sweets from many different manufacturers. This means we cannot guarantee that our products are free of nuts or nut traces.